Browsing by Author "Şanlıöz-Özgen, H.K."
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Customer experience in five-star hotel businesses: is it an “experience” for customers?
Şanlıöz-Özgen, H.K.; Kozak, Metin (Emerald Publishing, 2023)Purpose: Concerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to identify if the hospitality experience ...